Terms
and Policies.

Warranty policy

Velds products sold in the United States are covered by a 12-month limited warranty from the date of purchase, valid against manufacturing defects under normal use.

• Keep your original proof of purchase — it is required to activate the warranty.
• The warranty covers manufacturing defects only. It does not cover damage caused by misuse, accidents, unauthorized modifications, natural wear or exposure to conditions outside the product’s operating range.
• To request warranty service, contact us at support@velds.us with the product model, serial number and a short description of the issue.
• For products purchased on Amazon, follow Amazon’s return policy within the first 30 days; after that, contact us directly.

Privacy policy

Velds respects your privacy. We collect only the data required to operate our devices, the Velds app and this website:

• Account data: name, email, and password (encrypted) required to create and sign in to your Velds account.
• Device data: configuration, usage state, firmware version and connection quality, used to keep your devices working and to provide remote control.
• Support data: messages, screenshots and logs you choose to share when contacting support.
• Website analytics: aggregated, anonymous usage data (e.g. Google Analytics) to improve this site.

We do not sell your personal data. To request access, correction or deletion of your data, contact privacy@velds.us.

Terms of use

By using Velds products, the Velds app or this website, you agree to:

• Use the products according to the instructions provided in the product manuals.
• Not misuse, reverse engineer, or attempt to gain unauthorized access to the Velds services.
• Respect the intellectual property of the Velds brand and its software.

Velds may update these terms at any time. Changes take effect when published on this page.

FCC compliance

Velds smart home devices sold in the United States comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Contact

Questions about these terms? Reach out at support@velds.us.